Office 365 advanced protection Need more help?įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. You can share the log file with our support team to troubleshoot any issues that may occur. The name of the file will begin with "RestoreLog" followed by an ID (for example, RestoreLog-e8b977ee-e059-454d-8117-569b380eed67.log). If some files or folders cannot be restored, a log file will be generated at the root folder of your OneDrive to capture the errors. If you upload a file or folder that you deleted, Files Restore will skip the restore operation for that file or folder. A SharePoint site collection administrator may be able to view and restore those deleted items. You can't restore deleted files after they’ve been removed from the site collection recycle bin-either by manual delete or by emptying the recycle bin. Files Restore uses version history and the recycle bin to restore OneDrive, so it's subject to the same restrictions as those features. For information about versioning settings, see Enable and configure versioning for a list or library. When version history is turned off, Files Restore can't restore files to a previous version. Note: If you change your mind about the restore you just did, you can undo the restore by running Files Restore again and selecting the restore action you just did. You can scroll down to see previous days, or move the slider below the daily activity chart to quickly move to a specific day. The activity feed shows individual file and folder operations in reverse chronological order. For example, if your OneDrive was infected by malware, you can look for when it happened. It gives you an overview of what has happened to your OneDrive over time and it can help you identify any unusual activities.
The daily activity chart shows the volume of file activities in each day for the last 30 days. Use the activity chart and activity feed to review the recent activities that you want to undo. If you're restoring your files after automatic ransomware detection, a suggested restore date will be filled in for you. On the Restore page, select a date from the dropdown list-such as Yesterday-or select Custom date and time. Note: The Restore your OneDrive option isn't available in the classic experience of OneDrive for work or school or without a Microsoft 365 subscription.
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